At Calyr Design™, we prioritize your satisfaction and the security of your shopping experience. Our trusted payment partner, Stripe, ensures your data is protected. Explore our FAQs below or reach out for personalized assistance.
What payment methods does Calyr Design™ accept?
We offer secure payments via Stripe, accepting Visa, Mastercard, and American Express. You can also use PayPal or Apple Pay for added convenience.
What are the shipping times for your products?
Orders are processed and shipped within 24-48 hours. Delivery typically takes 4-9 business days, depending on your location.
Do you ship worldwide?
Yes, we ship to customers worldwide.
Do you provide tracking information for orders?
Yes, you’ll receive a shipping confirmation email with a tracking number. Track your order directly in the "Track My Order" section on our website.
Some items are missing from my order. What should I do?
Items from different warehouses may ship separately, resulting in multiple deliveries. If you’re still missing items, please contact us at contact.calyr@gmail.com for prompt assistance.
I received a damaged item. How can I resolve this?
We apologize for the inconvenience. Please send a photo of the damaged item to contact.calyr@gmail.com, and we’ll send a replacement as soon as possible.
My order hasn’t arrived yet. What’s causing the delay?
We’re sorry for any delay. International shipments may take longer due to customs processing. Track your order using the provided tracking number or via the "Track My Order" section.
What is your return policy?
We accept returns within 30 days of delivery for unused and undamaged items. Please contact us at contact.calyr@gmail.com to initiate a return. Refunds are processed within 5-7 business days upon receipt of the returned item.
How do I request a refund?
To request a refund, email us at contact.calyr@gmail.com with your order details. We’ll guide you through the process and ensure a swift resolution.
